Retail Enterprise
Retail & E-commerce
Automating 85% of customer service with KamiMind
A retail business deployed an AI Customer Assistant on KamiMind's platform to fully automate omnichannel customer support, from intent classification to instant responses.
Tier-1 auto-resolved
Response time
Support cost reduction
CSAT increase
High inquiry volume with 10–15 minute response times. Inconsistent quality, high 24/7 coverage costs, fragmented knowledge causing inconsistent answers.
AI Customer Assistant connecting FAQs, product manuals, CRM. Deployed simultaneously on website live chat, Zalo OA, and internal helpdesk. Automatically classifies intent, extracts knowledge, updates CRM. AI continuously improves from feedback.
AGENTS DEPLOYED
- 85% Tier-1 inquiries handled fully automatically
- Response time reduced from 10–15 minutes to 0 seconds
- 30% reduction in support operating costs
- CSAT increased 40% with 24/7 availability
- Human agents focus on complex, high-value cases
Customers get instant responses across every channel. 85% of questions no longer require human agent intervention.
Customer Service Manager
Retail & E-commerce Client
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