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Customer Service

Automate Customer Service & Internal Knowledge

Omnichannel AI Customer Assistant connecting FAQs, product manuals, and CRM — automatically classifies intent, extracts knowledge, and responds instantly across all channels.

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CHALLENGE

High inquiry volume with 10–15 minute response times. Inconsistent quality across agents, high 24/7 coverage costs, fragmented knowledge causing inconsistent answers.

SOLUTION

AI-driven Customer Assistant on KamiMind multi-agent platform: understands, extracts, and responds to questions in natural language. Connects FAQs, product manuals, CRM. Deployed simultaneously on website live chat, Zalo OA, and internal helpdesk. Automatically classifies intent, extracts knowledge, and updates CRM. AI continuously improves from real feedback.

Private Knowledge Integration (100+ docs)Omnichannel (Web, Zalo OA)API Connection (logistics tracking)Multi-Model Foundation (Gemini)
RESULTS
  • 85% Tier-1 inquiries handled fully automatically
  • Response time reduced from 10–15 minutes to instant (0 seconds)
  • 30% reduction in support operating costs
  • CSAT increased 40% with 24/7 availability
  • Human agents focus on complex, high-value cases
Customers get instant responses across every channel. 85% of questions no longer require human agent intervention.

Customer Service Manager

Retail & E-commerce Client

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