All use cases
Hospitality

AI Resort Concierge & Booking Assistant

Omnichannel AI concierge (Web, Zalo, Facebook) directly connected to PMS to check availability and create bookings — responds to guests instantly at all times.

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CHALLENGE

Staff overwhelmed with 24/7 inquiries from multiple channels (Web, Zalo, Facebook). Manual booking process via chat is slow, error-prone, and loses revenue.

SOLUTION

Omnichannel AI agent deployed simultaneously on Website, Zalo, and Facebook. AI trained on all resort information (rooms, services, promotions). Directly connected to Property Management System (PMS) to check live availability and create confirmed bookings.

Omnichannel AI (Web, Zalo, Facebook)Knowledge Integration (resort info)Booking API/PMS Connection
RESULTS
  • 90% of common inquiries handled automatically
  • 24/7 instant guest responses (0 seconds)
  • Booking conversion from chat increased 40%
  • 50% of reservation staff time freed up
Guests book rooms directly in chat without waiting for staff. Conversion increased 40% in the very first month.

GM

Resort & Hospitality Client

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